Social and Health Program Consultant 4
3 days ago
We are seeking a highly skilled Social and Health Program Consultant 4 to join our team at the WA Cares Fund within the Aging and Long-Term Support Administration (ALTSA). As a key member of our team, you will play a crucial role in supporting and training our staff while enhancing service delivery for our clients.
Key Responsibilities- Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies.
- Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding.
- Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals.
- Work with leadership and tech liaisons to simplify technical information for staff.
- Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
- Update training plans for new staff and monitor their progress through group and one-on-one sessions.
- Regularly review case records to ensure accuracy in assessments and documentation.
- Share updates on policies, procedures, and program changes with staff.
- Compile data and generate reports as requested by supervisors or administrators using various tools.
- Develop and maintain performance tracking and quality assurance tools as needed.
- Conduct quality assurance reviews to identify deficiencies and address training needs.
- Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
- Strong ability to prioritize, multi-task, and organize workload.
- Present information clearly in both written and oral communication, accurately conveying instructions to management, peers, clients, and partners.
- Analyze and resolve complex issues related to the WA Cares Fund.
- Work cooperatively and professionally with the public and colleagues.
- Understand and analyze legal documents.
- Make independent decisions and critically analyze complex materials.
- Use critical thinking and problem-solving skills.
- Maintain a proactive attitude and a process improvement mindset to adapt procedures in benefits and customer care.
One year of experience as a Social and Health Program Consultant 3 or equivalent, OR Two years of experience as a Social and Health Program Consultant 2 or equivalent, OR A master's degree in social work, a health or social science, public administration or a related field; AND Four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, OR A bachelor's degree in social work, a health or social science, public administration or a related field; AND Five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, OR A combination of professional/practical hands-on experience of nine to ten years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.
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