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Customer Banking Specialist Relief

2 months ago

Sydney, New South Wales, Australia CommBank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Retail Banking Services team as a Customer Banking Specialist Relief. As the public face of CommBank, you will be responsible for delivering a seamless banking experience to our customers.

Key Responsibilities
  • Customer Engagement: Have in-depth conversations with customers to understand their banking needs and provide personalized solutions.
  • Account Management: Support customers with account inquiries, maintenance, and applications for credit products.
  • Financial Health Checks: Conduct thorough financial health checks to assess customers' financial needs and identify opportunities for growth.
  • Product Education: Educate customers on our in-branch technology and digital banking options to enhance their banking experience.
  • Problem Solving: Provide effective solutions to customer inquiries and champion our risk-adverse culture.
Requirements
  • Customer Service Experience: Proven experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Communication Skills: Excellent communication skills with the ability to articulate financial terms in a clear and concise manner.
  • Problem-Solving Skills: Ability to ask questions, find solutions, and act with integrity while placing the customer at the center of everything you do.
  • Commercial Awareness: Ability to work in a busy and commercially driven retail environment.
  • Career Ambition: A genuine interest in building a career with CommBank and making a positive impact on our customers' lives.