Desktop Support Specialist

5 days ago


Adelaide, South Australia beBeeDesktop Full time $99,000 - $106,500
Job Opportunity:

We are seeking a skilled Desktop Support Specialist to provide on-site and remote assistance to end-users within our organization's desktop computing environment.

Key Responsibilities:
  • Provide timely and accurate support for end-user queries and issues.
  • Troubleshoot and resolve technical problems with Windows operating systems, cloud services, and Microsoft Office applications.
  • Administer and maintain IT systems, including web applications, cloud services, and software tools.
  • Collaborate with vendors to resolve issues with third-party applications.
  • Support MS Teams issues, including video, audio, and performance.
  • Stay up-to-date with technology trends and advancements.
Requirements:
  • 2+ years of experience in Level 2/3 desktop support.
  • Windows operating system administration and troubleshooting experience.
  • Knowledge of scripting languages and directory services.
  • Ability to coordinate with various technical groups and troubleshoot application issues remotely.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and customer service skills.
Preferred Qualifications:
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.
  • Experience in a similar role.


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