Desktop Support Engneer

2 weeks ago

Adelaide, South Australia Sharp Brains - Global It Support Full time

EUC DSS Job Description

All the below listed Onsite Support activities will be based on the individual end user ticket (Incident OR Service Request) assigned to the DSS DEDICATED Team
- Installation & management of all End User Devices like Laptops, Desktops, Printers, Scanners, Multi-functional devices and associated peripherals
- Workstation related Software Installation & Configuration
- Physical Printer Installation
- Liaise with 3rd party vendors to coordinate component or unit replacement
- Support the Virtual Desktop Interfaces at the endpoint levels (Limited to SOP/KB based, post which the ticket will be assigned to the relevant support team as per the SOP)
- Provide technical diagnosis and incident/service request resolution of all end point devices set out in the Configuration Items
- Communicate effectively with End Users throughout the service disruption / request and provide regular updates through standard Customer provided tools & channels
- Configuring the new workstation Windows Operating System Firewall as per the Client SOP. Escalate the ticket to the Network team as appropriate.
- Provide basic Application Support to end users. This is limited to Limited to installation, deinstallations and patch updates.
- eWaste Management:

- Soft Asset Disposal: Device wipe using Client provided software as per the client provided process and procedures
- Hard Asset Disposal: Post the Device wipe, store the device in a secure location at the client site for the Client Hardware Disposal vendor pick up.

Work Authorisation:

- Australia (preferred)

Work Location: In person

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