
Desktop Computing Specialist
2 weeks ago
Axiom Technologies is seeking an experienced Desktop Support Specialist to provide exceptional technical assistance and support to our organization's desktop computing environment.
This role requires 2+ years of experience in Level 2/3 desktop support, with expertise in Windows 10 or 11 administration, Intune, cloud, and thick build machines. The ideal candidate should be familiar with Windows App and Update release information, Web applications support for Edge or Chrome, Cloud application support, and troubleshooting general performance issues.
The successful candidate will have knowledge of Active Directory, Group policies, PowerShell scripting, and ITIL concepts & ticketing tools. Strong analytical and problem-solving capabilities, good customer service ethic, and great communication skills are essential. Ability to work independently and collaboratively, as well as maintain confidential information, is also required.
In-depth knowledge of Microsoft Office applications, PC/Laptop hardware, and peripherals is necessary, along with basic knowledge of Active Directory, Exchange, Apple OS, SCCM, and IT Qualifications such as PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, or Microsoft Certified IT Professional (MCITP) certification.
- Provide onsite/on-call assistance to end-users within the organization's desktop computing environment.
- Troubleshoot general performance issues, laptop hardware issues, and software installation failures.
- Collaborate with various technical groups and fix issues remotely for users.
- Solve application issues deployed on end-user systems.
- Perform compatibility testing of web-based applications with Chrome and Edge.
- Maintain accurate documentation of work performed through the ticketing system.
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Desktop Support Specialist
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Desktop Support Officer
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Adelaide, South Australia Axiom Technologies Full timeAxiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will...