Contact Centre Operator

3 days ago

Sydney, New South Wales, Australia Bridgestone Asia Pacific Full time

Join to apply for the Contact Centre Operator role at Bridgestone Asia Pacific

Benefits
  • Work for a global leader and trusted brand
  • Convenient location (Silverwater) - no city commute
  • Enjoy a supportive and collaborative team environment
  • On the job training
  • Access to continuous learning and development opportunities
  • Competitive salary package and generous staff discounts
  • Be part of an organisation that is serious about sustainability
About the Role

As a Contact Centre Operator, you will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes. You will contribute to achieving conversion targets while ensuring customer satisfaction remains a top priority. This role requires exceptional communication skills, the ability to work with multiple systems, and a passion for providing outstanding customer service.

About You
  • Exceptional customer service skills with a passion for achieving conversion targets
  • Confident communicator with strong telephone and written communication skills
  • Excellent attention to detail, with the ability to manage multiple communication channels
  • Minimum 2 years' experience in a similar role (preferred but not essential)
  • Experience using CRM systems and a strong knowledge of Microsoft Office products
  • A team-oriented attitude, with the ability to work collaboratively toward shared goals
  • Available to work between 7am and 7pm on a rotating roster
  • Familiarity with health, safety, and sustainability practices
Key Responsibilities
  • Respond promptly to inbound enquiries via phone, live chat, and email
  • Manage bookings and customer requests with efficiency and attention to detail
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention
  • Accurately record and process customer interactions using relevant CRM and booking systems
  • Collaborate with the operations team to ensure seamless service delivery
  • Support Bridgestone's commitment to safety and sustainability
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Automotive
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