Full Time Hotel Reservation Specialist

5 days ago

Melbourne, Victoria, Australia beBeeReservations Part time $50,000 - $70,000
Job Title:

Reservation Agent

Job Description:

We are seeking a skilled Reservation Agent to join our team. As a key member of the reservations team, you will be responsible for handling and processing reservations and inquiries from all booking channels.

You will also be responsible for pre-arrival checks to ensure guest history is linked and relevant booking information is updated, as well as following up on no-shows and late cancellations and processing charges appropriately.

In addition, you will work closely with other members of the reservations team to generate incremental revenue via upselling, promoting hotel F&B venues and other hotel services and amenities.

Furthermore, you will assist the Reservations Manager in inventory control by balancing inventory and managing overbooking.

As a Reservation Agent, you will also be required to have extensive knowledge of all hotel services and facilities to be ready to answer questions from in-house and outside guests.

Required Skills and Qualifications:
  • Previous hotel experience in reservation agent role will be highly regarded.
  • Knowledge of the Opera PMS system.
  • Exceptional attention to detail.
  • Excellent verbal and written communication skills and interpersonal skills.
  • Ability to multitask and work productively in a busy environment.
Benefits:

We offer a range of benefits, including:

  • Discounts on hotel rooms.
  • Discounts on food & beverage across all our hotels.
  • The best hotel training opportunities produced independently by AC Hotel and internationally recognised training programs by Marriott International.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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