Strategic Customer Advocate

4 days ago

Perth, Western Australia beBeeCustomer Full time $98,765 - $123,456

Unlock Your Potential in Customer Success

We empower people to achieve greatness every day by driving the development of innovative products and services that transform lives.

A career with us will expand what's possible for the world and for yourself. With a global presence, you'll collaborate with talented professionals and gain expertise from around the world to broaden your experiences inside and outside of work.

The Role

This position is the central point of contact between Sales, Business Units, Distributors, key end customers, and System Integrators to deliver value-added customer solutions through strong collaboration with Supply Chain, Finance, and other cross-functional support teams.

Success Factors

Understand customer requirements, drive strategic value addition to supply chain processes, and partner with customers and business partners to integrate Commercial inputs into the supply chain organization and drive process improvements.

This role plays a crucial part in driving productivity and supporting revenue generation by sensing demand and ensuring product availability through active engagement with Sales and Supply Chain.

Key Responsibilities

  • Develop Market Intelligence and customer Insight to proactively develop relevant solutions for specific customer requirements.
  • Maintain regular communication with Distributors to ensure our processes and policies are adhered to and still relevant to achieve our global goals.
  • Demand Sensing and Market Intelligence inputs to facilitate efficient Demand Planning and product availability to improve Blended and Want Date Compliance.
  • Promote customer perspective to ensure customer requirements are met timely while acting within our policies.
  • Ensure Blended compliance at 96%.
  • Adhere to our principles of ethics and compliance under all circumstances.
  • Communicate complex process efficiency matters to global teams and regional stakeholders.
  • Continuously develop new processes and influence regional stakeholders on process adherence, error, and issue resolution.
  • Foster Key Global customer management for the region through collaboration with Country Customer care logistics organizations across the region.

Requirements

Mandatory:

  • Experience in or understanding of demand planning or supply chain.
  • Strong analytical skills with the ability to translate data into high-level analysis.
  • Excellent customer management & customer-facing experience.
  • Strong interpersonal, verbal, and written communication skills.
  • Advanced Excel, Business Data Management, spreadsheet analysis, and strong mathematical abilities.
  • SAP work experience is mandatory.

Desirable:

  • Strong analytical skills with a keen eye for detail.
  • End customer & Distributor management experience.
  • Strong interpersonal and communication skills to interact with cross-functional teams.
  • Knowledge of our business and distribution model.

Benefits

We offer a competitive salary with 14% superannuation, paid maternity/paternity leave, culture embracing diversity and inclusion, flexible, hybrid work arrangements, global career development opportunities, mentorship programs, 8 offices across Australia and New Zealand, onsite parking.

],

  • Strategic Customer Advocate

    1 week ago

    Perth, Western Australia beBeeCustomer Full time $115,000 - $135,000

    About UsAt a global technology company, we help organisations to understand the underground, giving them the confidence to make better decisions faster.We build world-leading solutions that are at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and...

  • Strategic Client Advocate

    5 days ago

    Perth, Western Australia beBeeClient Full time $80,000 - $100,000

    Job DescriptionWe are seeking a skilled Strategic Client Advocate to join our team. This individual will be responsible for developing and maintaining strong relationships with clients, identifying business opportunities, and driving growth.Key ResponsibilitiesBuild and maintain strategic relationships with key clientsIdentify new business opportunities and...

  • Strategic Customer Advocate

    1 week ago

    Perth, Western Australia beBeeCustomerExperience Full time $120,000 - $140,000

    Customer Experience ChampionThe role of Customer Experience Champion is crucial in delivering exceptional service to our customers, ensuring a seamless and positive experience that fosters strong advocacy. This individual will manage a portfolio of strategic customers, understanding their businesses, industries, and how we serve them.Key...

  • Strategic Customer Advocate

    6 days ago

    Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Account ManagerJob Description:Act as a liaison between our organization and key technical customers to identify and address their business needs.Develop and maintain strong relationships with these customers, providing them with timely and effective support.Work closely with internal stakeholders to understand customer requirements and...

  • Strategic Equality Advocate

    1 week ago

    Perth, Western Australia beBeeEmpowerment Full time $96,000 - $116,000

    Equal Economic Opportunity StrategistThe successful candidate will play a pivotal role in developing and implementing initiatives that promote gender equality through economic empowerment.This is a 12-month parental leave cover position requiring an expert to lead the execution of strategic partnerships and impact investments aimed at increasing capital and...

  • Customer Advocate

    7 days ago

    Perth, Western Australia beBeeCustomer Full time $23,500 - $25,000

    Job OverviewThis is an exciting opportunity to work as a Customer Advocate in Perth, on a permanent full-time basis.Key Responsibilities:Welcoming and assisting customers with their banking needs, providing excellent customer service and ensuring a positive experience.Helping customers understand and use digital services, educating them on the benefits of...

  • Customer Service Advocate

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $63,000 - $92,000

    We're looking for a Customer Service Advocate to join our team. In this role, you'll have the opportunity to deliver exceptional customer experiences and make a real difference in people's lives.As a Customer Service Advocate, your primary focus will be on providing high-quality support to clients who need access to aged care or disability services. You'll...

  • Strategic Customer Advocate

    1 week ago

    Perth, Western Australia beBeeManager Full time $85,000 - $95,000

    At the forefront of human resources technology, we are seeking a seasoned professional to assume the role of Account Manager. In this capacity, you will be responsible for cultivating and nurturing key client relationships, with a particular emphasis on ensuring the successful renewal of contracts as well as capitalising on opportunities to upsell and cross...

  • Customer Service Advocate

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $55,000 - $77,000

    Job Opportunity: Customer Service Advocate We are seeking professional and driven individuals to join our high-performing team, providing tailored services to individuals with disability, seniors, carers, health professionals, and educators.About the Role:This is a varied position that involves linking customers to internal and external services,...

  • Customer Advocate

    1 week ago

    Perth, Western Australia beBeeBrandAmbassador Full time $40,000 - $80,000

    About our Sales Consultant RoleCustomer Advocate & Brand AmbassadorIn this pivotal role, you will be the face of our brand, providing exceptional customer experiences and fostering a deep connection with our valued customers.Promote our legendary products, showcasing their craftsmanship and beauty to create an unforgettable shopping experience.Develop a keen...