Worker Reintegration Specialist

1 week ago

Melbourne, Victoria, Australia beBeeOpportunity Full time $85,000 - $110,000
Claim Manager Opportunity

EML is a leading Workers Compensation and Personal Injury Claims Management business.

We foster a learning culture that allows for ongoing investment in employees ensuring a long-term career.

As part of our diverse team based in Melbourne, you will make a positive impact on someone's life every day.

You will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

This is a full-time, permanent position based in the Melbourne office.

Key Responsibilities
  • Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences or face-to-face meetings with clients as required.
About You
  • Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception, or call centre.
  • Strong PC skills with the ability to quickly pick up new systems and processes.
  • Excellent communication skills, with confidence to engage and influence a variety of stakeholders.
  • Empathetic, resilient, and solutions-focused when managing complex or sensitive situations.
  • Proactive, self-motivated, and able to think creatively to overcome challenges.
  • High attention to detail, with strong organisational and time management skills.
What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.

We provide great employee benefits including:

  • A vibrant, collaborative, innovative team culture.
  • Flexibility with opportunity to work from home.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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