Guest Service Agent

6 days ago

Port Douglas, Queensland, Australia Marriott Full time

Job Summary

We are seeking a highly motivated and customer-focused Guest Service Agent to join our Front Office Team at the Sheraton Grand Mirage Resort Port Douglas. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide personalized service to guests, responding to their queries and resolving any issues in a timely and professional manner
  • Work collaboratively with the Front Office team and other departments to ensure seamless guest experiences
  • Handle telephone inquiries and maintain guest confidentiality
  • Assist with check-in and check-out processes, ensuring accuracy and efficiency

Requirements

  • Positive attitude and strong communication skills
  • Ability to work flexible hours, including weekends and public holidays
  • Experience in a similar role within the hospitality industry (desirable)
  • High school certificate or equivalent qualification

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development within Marriott International
  • Free parking and laundry facilities
  • Employee assistance program and referral incentives

About Us

Marriott International is a global hospitality company with over 31 brands and 8,500 properties across 138 countries. We are committed to providing exceptional service and creating memorable experiences for our guests.

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