Customer Experience Specialist

3 weeks ago

Port Melbourne, Australia Aristocrat Gaming Full time

We're a world leader in gaming entertainment, operating in 90 countries with diverse products and services.

Our Mission

Our mission is simple: to create the world's greatest gaming experience every day. As a Customer Experience Specialist, you'll play a crucial role in delivering this experience by visiting customer venues for service calls and providing technical support.

Key Responsibilities
  • Perform preventative maintenance and reactive repairs on gaming equipment.
  • Complete equipment upgrades, modifications, and game change conversions.
  • Work with the team for installations, removals, and relocations of gaming product.
  • Capture and update all activities in Salesforce.
  • Provide technical and product information to customers to increase their knowledge.
  • Ensure a high level of customer service and exceed expectations.
  • Maintain compliance and regulatory requirements.
What We're Looking For

We're seeking a trustworthy, self-starting individual with a logical mindset. You should be coachable, a quick learner, and an excellent people person with a positive attitude and strong work ethic. Enjoy interacting with customers and building great relationships.

You should have a practical mindset, be able to think on your feet, and have a full driving license. An interest in gaming machines is an advantage.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to millions of people who love to play our casino and mobile games.

We strive to lead the way in responsible gameplay and company governance, employee wellbeing, and sustainability. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model.

We value our employees and provide a robust benefits package, including global career opportunities, competitive salary ($80,000 - $110,000 per year), and a positive work-life balance.

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