Customer Experience Specialist

7 months ago

Melbourne, Australia Inchcape Full time

**Operating Monday to Saturday; rotating roster Saturday**:

- **Flexible hours; perfect for parents or students**:

- **Permanent Part time or Full time positions (open to casual)**

At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto.

We are seeking a dynamic **Retail Customer Experience Specialist** to join our team at **Bundoora**
- We operate from Monday to Saturday, however Saturday is a rotating roster so you can experience flexibility with a rotating roster that allows you to enjoy your weekends off; and maximize work-life balance_

**About the role**

This role provides an exceptional customer experience and serves as one of our Customers main contact points throughout their journey with bravoauto. This is a rewarding role with plenty of room to grow.

**You don’t need automotive experience Here is what we are looking for**:

- Previous experience in a retail environment where you have engaged face to face and online customer service, we will train the rest
- Ability to maintain high standards focusing on ensuring customer satisfaction, getting details right, and displaying professionalism and integrity.
- Ability to build rapport and strong relationships with our customers as you will be executing test drives; delivery; handover; and check-ins with the customer after purchase.
- Valid driver's licence

**Benefits and working for us**:

- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- **Recognition and Rewards**:

- We recognise individual and team accomplishments.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**Interested? APPLY NOW** and don't miss out on this Career opportunity

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