Customer Experience Specialist

1 month ago

Melbourne, Australia Inchcape Full time

Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey.

**About Us**

At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team

By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.

**About the role**

As an instore **Customer Experience Specialist with SUBARU BUNDOORA **, you will embark on a journey to learn, develop, and implement the various functions of this critical role. You’ll coordinate and manage the sales process, ensuring that our customers receive personalized solutions that meet their unique needs. By building positive relationships, actively listening, and showcasing our product offerings, you will help create an exceptional and collaborative sales journey for our customers.

Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:

- Gain comprehensive product knowledge and effectively communicate benefits to customers during demonstrations.
- Act as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
- Manage appointments, test drives, and ensure a smooth delivery/handover experience for customers.
- Handle customer trade-ins, prepare sales contracts, valuations, and accurately process documentation. Capture and maintain accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**About you**

To be successful in the role, you will have:

- Minimum 3 years of experience in a customer-facing role within direct sales.
- Proven ability to manage the sales process, documentation, and close sales independently.
- Strong communication skills and proficiency in meeting KPI metrics.
- Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
- Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.

Be a part of a global team that thrives on innovation, collaboration, and delivering the best customer experiences in the industry. If you are passionate about cars, customer service, and are ready to drive your career forward with a market leader, we would love to hear from you.

  • Experience Leader

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    7 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Victoria, Australia Optus Full time

    About the RoleThis is an exciting opportunity to join Optus as a Customer Experience Specialist, working in a dynamic environment with a rapidly growing team. As a key member of the Customer Resolution Team, you will be responsible for managing customer complaints from various sources, ensuring prompt, professional, and caring responses that exceed customer...

  • Customer Experience Specialist

    3 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best in class Customer Experience Specialist to join our team** **based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! Role will commence early 2025 **Your key...

  • Global Talent Acquisition Specialist

    1 week ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleWe are seeking a highly skilled and motivated Global Talent Acquisition Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values diversity, equity, and inclusion.Job DescriptionThe successful candidate will be responsible for partnering with our Asia & ANZ teams to support general recruitment...

  • Customer Experience Specialist

    3 months ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    1 month ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    8 months ago

    Melbourne, Australia TAL Full time

    Company Description TAL is Australia’s life insurance specialist. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. **What’s in it for you**: TAL is much more than a place to come to work. It’s a place to help our...

  • Customer Experience Specialist

    6 months ago

    Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    7 months ago

    Melbourne, Australia Inchcape Full time

    **Operating Monday to Saturday; rotating roster Saturday**: - **Flexible hours; perfect for parents or students!**: - **Permanent Part time or Full time positions (open to casual)** At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations....

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia TAL Full time

    Company Description TAL is Australia’s life insurance specialist. For over 150 years we’ve been protecting people as partners in life. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. TAL currently employs over 3,000...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia Asahi Beverages Full time

    **The Role** CUB is currently looking to hire a highly motivated, best in class Customer Experience Specialist to join our Customer Experience Centre team** **based in **Southbank, Melbourne** If you’re a problem-solving detective with a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take ownership to...

  • Customer Experience Specialist

    7 months ago

    Melbourne, Australia Inchcape Full time

    **Operating Monday to Saturday; rotating roster Saturday**: - **Flexible hours; perfect for parents or students!**: - **Permanent Part time or Full time positions (open to casual)** At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations....

  • Melbourne - Customer Experience Specialist

    6 months ago

    Melbourne, Australia Percepta Full time

    Melbourne - Customer Experience Specialist AU-VIC-Melbourne **Description**: Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional service and closing the sale? - Do you love cars and want to be part of a dynamic, innovative team? Look no further! At **Trivett Automotive Retail**, we’re part of the global **Inchcape** family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like...

  • Customer Experience Specialist

    9 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a highly motivated, best in class Customer Experience Specialist to join our Customer Experience Centre team** **based in **Southbank, Melbourne** If you’re a problem-solving detective with a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    7 months ago

    Melbourne, Australia BASF Australia Ltd. Full time

    **About BASF** We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Australia BASF Australia Ltd. Full time

    **About BASF** We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together...