E-Commerce Operations Leader

3 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time

E-Commerce Operations Leader

As the E-Commerce Operations Leader, you will be a key advocate for enhancing customer satisfaction, demonstrating responsiveness, and providing effective solutions while maintaining agility in decision-making. You will oversee a dedicated team of Personal Shoppers responsible for ensuring precise order fulfillment for our clientele on a daily basis.

About Woolworths Group

At Woolworths Group, we believe that a job is more than just a position; it is the beginning of a broader journey. With a workforce exceeding 128,000 across major cities and small towns, each individual plays a vital role in our mission. If you are passionate about exceptional customer service and eager to make a significant impact while seeking a place for personal growth, you may be the ideal candidate.

Role Overview

Key Responsibilities:

Leading teams within our E-Commerce division to prioritize both team dynamics and customer needs through effective management of online orders Overseeing the allocation and distribution of online orders to the Personal Shopper team Collaborating seamlessly with our Grocery and Fresh Departments Advocating for precise order picking and appropriate substitutions Demonstrating the ability to adapt and focus on meeting order deadlines and performance targets Maintaining a strong emphasis on Occupational Health & Safety standards Achieving and reporting on key performance indicators for the Online team

Ideal Candidate Profile

Qualifications:

Strong listening skills and a genuine concern for both team members and customers A commitment to ethical practices and integrity Ability to work collaboratively across all levels Capacity to thrive in a fast-paced and dynamic environment Motivation to mentor and develop large teams to achieve outstanding results Skill in creating a vision, coaching, motivating, and inspiring a team to reach their full potential and commit to shared goals Proficiency in leading change initiatives effectively Community-focused mindset

Work Schedule

This full-time position requires flexibility to work early mornings, daytime hours, and late evenings on a rotating schedule, including weekends.

Benefits of Working with Us

Whether you are starting your career, progressing towards your aspirations, or at the pinnacle of your profession, we offer the resources to help you build a successful retail career. With numerous career paths available, along with support for your growth, you will gain valuable experience while contributing positively to our community. Every day, you will have the opportunity to make a difference, whether it’s by bringing joy to customers, supporting local producers, or playing a significant role in your community.

Grow with Woolworths Group

As a company that prioritizes inclusivity and teamwork, our employees are central to our operations.

We are dedicated to fostering a workplace where all team members feel valued, respected, and empowered. We are committed to providing equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We take pride in being recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve and innovate, we encourage our team members to pursue their own career growth while making a meaningful impact.

We value flexibility and support our team members in balancing their work and personal commitments while promoting their well-being.

Our commitment is to create a safe and inclusive environment for everyone, focusing on enhancing experiences for both our customers and our team members.

We look forward to your interest

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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