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Global E-Commerce Director

1 month ago

Sydney, New South Wales, Australia PARTALE Full time
About the Opportunity

The Global E-Commerce Manager will oversee the company's global online sales and digital presence, ensuring a seamless and engaging shopping experience for clients, both B2B and B2C. This role involves managing the external technology and digital partners responsible for the technical aspects of the e-commerce platform, coordinating with operations and customer support teams, and driving continuous improvement through strategic planning.

Key Responsibilities:
  • Be responsible for digital platform administration and management and collaborate with the global marketing team on digital campaigns, promotions and sales.
  • Achieve measurable growth and online sales targets. Proactively and effectively partner with the Sales team to deliver an exceptional digital B2B experience.
  • Develop and implement annual and long-term e-commerce strategies to drive global growth and align with any company strategic objectives.
  • Conduct market research and competitor analysis to identify trends, opportunities and competitive strategies.
  • Identify process improvement opportunities and implement changes to optimise efficiency.
  • Identify and drive opportunities to enhance the digital customer experience, including improving customer service, enabling self-service and uncovering additional revenue opportunities.
  • Manage the budget for online operations.
  • Manage the external partners responsible for the technical aspects of the digital platform, including platform updates, integrations and troubleshooting.
  • Collaborate closely with Operations to ensure processes are in place to ensure accurate inventory, pricing, catalogue data and timely order fulfillment.
Requirements:
  • Proficiency with a range of digital SaaS solutions across commerce, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools and customer support systems.
  • Applicable experience working in both the Australian and US markets in similar positions.
  • Strong project management and road-mapping capabilities.
  • Ability to manage and hold to account external partners and third-party vendors.
  • Proven track record of executing e-commerce and online strategies and achieving measurable results.
  • Accountability and reliability by consistently meeting deadlines, managing tasks with accuracy and taking ownership of project outcomes.
  • Proactive and take initiative to identify and solve problems.
  • High energy and enthusiasm for driving e-commerce success.
  • Digital native perspective and up to date with the latest digital trends and technologies.
  • Strong leadership qualities and apply experience, knowledge, learnings and enthusiasm to our growth objectives.