E-Commerce Brand Operations Manager

4 weeks ago

Sydney, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs.

We craft exclusive eyewear brands such as Ray-Ban, Oakley, Oliver Peoples, Persol, and Costa, alongside esteemed licensed brands like Tiffany & Co, Burberry, and CHANEL. Our cutting-edge lenses, Varilux and Transitions, lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban, and Laubman & Pank.

About the Role

We are currently recruiting for an E-Commerce Brand Operations Manager to be part of our e-Commerce team based out of our North Sydney office. This role will see you creating process efficiencies, collaborating with customer care, and supporting the e-Commerce team in the daily operations across Sunglass Hut, Ray-Ban, Oakley, and Costa Del Mar websites.

Key Responsibilities
  • Management of the communication between our Customer Service & Distribution Centre teams to fix any issues customers come across on our website and within the supply chain
  • Managing the store operations teams to ensure a seamless omnichannel customer experience
  • Managing the monitor of the weekly gross to net performance, and the operational performance of the supply chain, identifying any trends and improvements required
  • Identification of opportunities to streamline process improvements cross-functionally and resolve operational inefficiencies
  • Liaising with internal cross-functional teams & leading projects to optimise operations, processes & technology
  • Testing scenarios where customers have identified as areas where they encountered issues with functionality
  • Managing the integration and development of new features and enhancements
  • Managing, coaching & mentoring our ECommerce Operations Coordinator
  • Management of communication of issues with functionality with stakeholders
Requirements for Success
  • Tertiary education in one or more of the following fields: Marketing, e-Commerce, Digital marketing
  • Good eye for creative layout and design
  • Basic HTML & Photoshop skills highly regarded
  • Strong project management and self-management skills with demonstrated ability to prioritise under tight deadlines
  • Highly driven, passionate about online retail & quick to learn
  • Microsoft Office Suite – particularly Excel
About EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

  • A generous product allowance for you to spend across our portfolio of brands
  • Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage
  • Abundance of local cafes, a major shopping centre and close to public transport facilities
  • Global volunteering opportunities through our OneSight Foundation
  • Wide range of career opportunities across the EssilorLuxottica network
  • Complimentary full-time concierge services offering an exclusive hotel-style experience
  • Options for a hybrid working environment

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