Global E-Commerce Director

7 days ago

Sydney, New South Wales, Australia PARTALE Full time
About the Opportunity

The Global E-Commerce Manager will oversee the company's global online sales and digital presence, ensuring a seamless and engaging shopping experience for clients, both B2B and B2C.

This role involves managing the external technology and digital partners responsible for the technical aspects of the e-commerce platform, coordinating with operations and customer support teams, and driving continuous improvement through strategic planning.

Key Responsibilities:
  • Digital Platform Administration and Management: Collaborate with the global marketing team on digital campaigns, promotions, and sales.
  • Achieve Measurable Growth and Online Sales Targets: Proactively and effectively partner with the Sales team to deliver an exceptional digital B2B experience.
  • E-Commerce Strategies: Develop and implement annual and long-term e-commerce strategies to drive global growth and align with any company strategic objectives.
  • Market Research and Competitor Analysis: Conduct market research and competitor analysis to identify trends, opportunities, and competitive strategies.
  • Process Improvement: Identify process improvement opportunities and implement changes to optimise efficiency.
  • Digital Customer Experience: Identify and drive opportunities to enhance the digital customer experience, including improving customer service, enabling self-service, and uncovering additional revenue opportunities.
  • Online Operations Budget: Manage the budget for online operations.
  • External Partners: Manage the external partners responsible for the technical aspects of the digital platform, including platform updates, integrations, and troubleshooting.
  • Operations Collaboration: Collaborate closely with Operations to ensure processes are in place to ensure accurate inventory, pricing, catalogue data, and timely order fulfillment.
Our Ideal Candidate

We seek a proactive self-starter with excellent project management skills, experience in business partnering, a knack for execution, and a fresh, energetic perspective on digital trends.

Ideally, you will:

  • Have proficiency with a range of digital SaaS solutions across commerce, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools, and customer support systems.
  • Have applicable experience working in both the Australian and US markets in similar positions.
  • Have strong project management and road-mapping capabilities.
  • Have the ability to manage and hold to account external partners and third-party vendors.
  • Have a proven track record of executing e-commerce and online strategies and achieving measurable results.
  • Demonstrate accountability and reliability by consistently meeting deadlines, managing tasks with accuracy, and taking ownership of project outcomes.
  • Be proactive and take initiative to identify and solve problems.
  • Bring high energy and enthusiasm for driving e-commerce success.
  • Bring a digital native perspective and be up to date with the latest digital trends and technologies.
  • Possess strong leadership qualities and apply your experience, knowledge, learnings, and enthusiasm to our growth objectives.

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