Visitor Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $112,203 - $125,554
Role Summary

This key leadership role will drive exceptional visitor experience and safety at a prominent precinct in Melbourne's southeast.

Key Responsibilities:
  • Lead a frontline team to deliver customer-focused service delivery and ensure the safety and security of visitors.
  • Provide friendly, professional, and culturally sensitive interactions with diverse visitors.
  • Oversee venue security and lead with calm reassurance to uphold safety protocols with empathy.
Essential Qualifications:
  • Strong customer engagement skills combined with a security background.
  • Proven people leadership ability to build a high-performing, service-oriented team.
  • Effective communication and conflict resolution skills.
Additional Requirements:
  • Commitment to child-safe and culturally inclusive standards.
  • Willingness to undergo relevant background checks.

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