Customer Service Ambassador

5 days ago


Blacktown, New South Wales, Australia Blacktown City Council Full time
About the Role

As a Support Officer at Blacktown City Council, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for visitors, artists, and contractors at The Leo Kelly Blacktown Arts Centre.

Key Responsibilities
  • Greet and interact with customers from diverse backgrounds and age groups in our exhibitions, Makers Space, and other programs.
  • Provide front-of-house, ticketing, reception, and administrative assistance to the team.
  • Support event setup and pack-down, as well as maintain the appearance of our multipurpose venue.
  • Contribute to safety initiatives, including fire warden or first aid officer duties (training provided).
Requirements

We are seeking casual staff who possess:

  • A minimum Certificate III in a related field.
  • Suitable experience in an arts environment or demonstrable interest/participation in the arts industry.
  • High-level oral and written communication skills, including negotiation and conflict resolution.
  • Demonstrated organisational and interpersonal skills, with the ability to maintain confidentiality and professionalism.
  • A commitment to customer service and advanced Microsoft Office Suite skills.
  • The ability to work productively and collaboratively in a fast-paced multidisciplinary environment.
  • A valid Working with Children Check for paid work.
What We Offer

You will receive:

  • An hourly rate of $37.6026 (Grade 6, entry level) plus 25% casual loading.
  • Penalty rates apply for weekend shifts.
  • Employee benefits, including leave entitlements, employer superannuation contributions, Fitness Passport, gym membership discounts, and social clubs.
Why Join Us?

At Blacktown City Council, we strive to be an inclusive workplace for all people. We welcome applications from individuals who share our values and are committed to delivering exceptional services to our community.



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