Customer Service Representative

1 week ago


Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

About the Role:

In this All-Rounder position at Workers Lifestyle Group, you will be responsible for delivering exceptional customer service experiences to our members and guests.

Key Responsibilities:

  • Building rapport with members and guests from diverse backgrounds
  • Assisting members and guests with enquiries and requests
  • Working in both our Bar and Gaming Area, including beverage service, TAB and Keno
  • Delivery of great customer service experiences accurately and efficiently
  • Maintaining cleanliness of our service areas

Requirements:

  • Previous customer service experience is essential
  • Current RSA and RCG (ARCG qualification is preferred but not essential)
  • Availability to work a range of shifts including late nights, weekends and Public Holidays
  • Bar and gaming service experience is preferred
  • Ability to work in a fast-paced environment
  • Able to meet the physical requirements of the role including standing for long periods of time
  • Excellent interpersonal skills

What We Offer:

  • Competitive casual rate above award rate
  • Employee Enterprise Agreement
  • Free onsite undercover parking
  • Uniforms provided
  • Staff Christmas Party
  • Staff events - Trivia, Paint & Sip, Karaoke
  • Employee Assistance Program - up to 6 sessions annually
  • 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

About Us:

Workers Lifestyle Group is a leading hospitality provider in Western Sydney, offering a range of services and experiences to our members and guests.

We are committed to delivering exceptional customer service and providing opportunities for growth and development within our team.



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