Customer Service Representative

1 week ago


Blacktown, New South Wales, Australia Workers Lifestyle Group Full time
### Job Summary

We are seeking a skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make announcements to club patrons and staff.

### Key Responsibilities

- Provide exceptional customer service to our members and guests
- Process new memberships and renewals
- Operate the public-address system to make announcements to club patrons and staff
- Issue Gift Cards and raffle tickets
- Take member bookings for the Club courtesy bus
- Screen and forward calls to appropriate personnel or departments and take messages when appropriate

### Requirements

- 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
- Excellent communication, interpersonal skills and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
- IGT systems experience (or willing to learn)
- Basic knowledge and skills in computer systems / programs including Outlook
- Current NSW RSA / RCG competency card
- Polite phone etiquette
- Willing to work a mixture of day, evening and weekend shifts

### What We Offer

- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Staff events - Trivia, Paint & Sip, Karaoke
- Employee Assistance Program - up to 6 sessions annually

### How to Apply

If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group, please submit your resume and cover letter outlining why you would be a suitable candidate for the position.

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