Customer Service Representative

4 weeks ago

Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

About the Role:

We are seeking a skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group.

As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make announcements.

You will also be required to issue Gift Cards and raffle tickets, take member bookings for the Club courtesy bus, and screen and forward calls to appropriate personnel or departments.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to members and guests
  • Process new memberships and renewals
  • Operate the public-address system to make announcements
  • Issue Gift Cards and raffle tickets
  • Take member bookings for the Club courtesy bus
  • Screen and forward calls to appropriate personnel or departments

Requirements:

  • 12 months reception/concierge experience in Hospitality / Hotel / Entertainment
  • Excellent communication, interpersonal skills and presentation
  • Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
  • IGT systems experience (or willing to learn)
  • Basic knowledge and skills in computer systems / programs including Outlook
  • Current NSW RSA / RCG competency card
  • Polite phone etiquette
  • Willing to work a mixture of day, evening and weekend shifts

About Us:

Workers Lifestyle Group is a dynamic and financially secure large Club Group with a strong relationship to its members and the community.

We offer a range of benefits, including competitive casual rates, employee enterprise agreements, free onsite parking, and uniforms provided.

Join us and be a part of a team that is passionate about providing the best customer service experience to our members and guests.

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