Customer Service Ambassador

1 month ago


Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

Workers Lifestyle Group is a leading hospitality company in Western Sydney, offering a dynamic and fast-paced work environment.

We are seeking highly motivated and customer-focused individuals to join our team as All-Rounder Customer Service Representatives. The successful candidates will be responsible for delivering exceptional customer experiences, working collaboratively with our team members, and contributing to the success of our venues.

About Us

With a strong focus on employee development and training, we offer ongoing opportunities for growth and career advancement within the hospitality industry.

Salary: $25-$30 per hour

Benefits

  • Competitive hourly rate above award rate
  • Free onsite undercover parking
  • Uniforms provided
  • Staff Christmas Party
  • Staff events - Trivia, Paint & Sip, Karaoke
  • Employee Assistance Program - up to 6 sessions annually
  • 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

The Role

In this role, you will be responsible for:

  • Building rapport with Members and Guests from diverse backgrounds
  • Assisting Members and Guests with enquiries and requests
  • Working in both our Bar and Gaming Area, including beverage service, TAB and Keno
  • Delivering great customer service experiences accurately and efficiently
  • Maintaining cleanliness of our service areas

Requirements:

  • Previous customer service experience is essential
  • Current RSA, RCG and ARCG qualification is essential
  • Availability to work a range of shifts including late nights, weekends and Public Holidays
  • Bar and gaming service experience is preferred
  • Ability to work in a fast-paced environment
  • Able to meet the physical requirements of the role including standing for long periods of time
  • Excellent interpersonal skills


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