Driving Business Growth through Customer-Centric Leadership
5 days ago
As a Product Owner, you will play a critical role in shaping customer platforms and driving business growth.
Collaborating with cross-functional teams, you will understand customer needs, identify opportunities for improvement, and develop data-driven strategies to drive results.
With a strong sense of ownership and a customer-centric mindset, you will empower delivery teams to deliver seamless experiences that meet or exceed customer expectations.
- Scope and shape platform initiatives, working with various stakeholders and delivery teams.
- Break down complex problems and articulate their impacts to customers and business.
- Stay on top of initiatives and business milestones that could impact business KPIs.
- Assist leadership with decision-making by presenting end-to-end customer/end-user impacts and various solution proposals in concise business language.
- Partner with Service Designers to stay on top of customer needs and best practices.
- Use various analytic tools to quantify value, track KPIs, and the success of initiatives.
- Monitor platform long-term performance against KPIs and target strategic outcomes.
The following are key responsibilities for this role:
- Lead product development initiatives from conception to launch.
- Develop and manage product roadmaps, prioritizing features and functionality based on customer needs and business goals.
- Work closely with cross-functional teams to ensure alignment and effective communication throughout the product development process.
The ideal candidate will possess the following skills and qualifications:
- 3+ years of analyst or product ownership experience in a fast-paced service industry or organisation.
- Strong communication, stakeholder management, and proven facilitation skills across large cross-functional teams.
- Experience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands, and user channels.
- Experience with customer behaviour data in contact centres or digital platforms.
- Proven experience of data-driven decision-making to achieve targets and KPIs.
- Ability to work with ambiguity and uncertainty.
We offer a dynamic and inclusive work environment, flexible hybrid working arrangements, and access to a range of employee benefits and development opportunities.
About UsAt our company, we believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
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