Debt Resolution Specialist

1 week ago


Sydney, New South Wales, Australia beBeeDebtRecovery Full time $59,000 - $79,990

Job Description:

We are seeking an experienced Debt Recovery Officer to join our team on a 6-month contract. The successful candidate will be responsible for connecting with customers, active listening and agreeing on payment solutions.

Key Responsibilities:

- Capturing information and interpreting customer needs

- Offering solutions and/or information to customers

- Building positive relationships with customers to ensure a quality experience

- Exploring all options to resolve contact

- Ensuring tone, manner and language used in conversations with customers, peers and Managers are respectful and model signature behaviours

- Suggesting new and innovative customer solutions

Requirements:

- Previous experience in a customer service position

- Exceptional customer service skills

- Emotional intelligence, empathy and solutions focused approach to call resolution

- Ability to manage and resolve conflict

- Organisational skills and high degree of accuracy in capturing details

- Flexibility and ability to work as part of a large team in an open floor plan

Benefits:

- Competitive hourly rate

- Opportunity to work with a dynamic team

About You:

- Previous experience in a similar role would be advantageous

- Strong written and verbal communication skills



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