
Debt Resolution Specialist
1 week ago
Job Description:
We are seeking an experienced Debt Recovery Officer to join our team on a 6-month contract. The successful candidate will be responsible for connecting with customers, active listening and agreeing on payment solutions.
Key Responsibilities:
- Capturing information and interpreting customer needs
- Offering solutions and/or information to customers
- Building positive relationships with customers to ensure a quality experience
- Exploring all options to resolve contact
- Ensuring tone, manner and language used in conversations with customers, peers and Managers are respectful and model signature behaviours
- Suggesting new and innovative customer solutions
Requirements:
- Previous experience in a customer service position
- Exceptional customer service skills
- Emotional intelligence, empathy and solutions focused approach to call resolution
- Ability to manage and resolve conflict
- Organisational skills and high degree of accuracy in capturing details
- Flexibility and ability to work as part of a large team in an open floor plan
Benefits:
- Competitive hourly rate
- Opportunity to work with a dynamic team
About You:
- Previous experience in a similar role would be advantageous
- Strong written and verbal communication skills
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