Customer Experience Advocate

2 days ago

Wollongong City Council, Australia beBeeCustomerCare Full time $60,000 - $80,000
About the Role

We are seeking a skilled and compassionate individual to fill the position of Customer Care Consultant. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers.

Key Responsibilities:
  • You will be the primary point of contact for our customers, providing exceptional service and support via various communication channels.
  • You will work closely with colleagues to identify and resolve customer issues, using empathy and problem-solving skills to find solutions that meet their needs.
  • You will collaborate with cross-functional teams to share knowledge, best practices, and ideas, driving continuous improvement and excellence in customer experience.
Requirements:
  • A natural communicator with excellent verbal and written skills, able to articulate complex information in a clear and concise manner.
  • Able to thrive in a fast-paced environment, managing multiple tasks and priorities while maintaining attention to detail.
  • A positive attitude and genuine desire to help others, with a passion for delivering exceptional customer experiences.
  • Problem-solving prowess and ability to think critically, approaching challenges with a solution-focused mindset.
  • Proficiency with technology, including proficiency in using software applications and navigating digital platforms.
  • A minimum of previous customer service experience, or equivalent education/training, is preferred but not essential.
What We Offer:
  • A comprehensive benefits package, including financial incentives, health & wellbeing resources, employee discounts, and an Employee Referral Program.
  • Opportunities for career growth and professional development, including training, mentorship, and opportunities for advancement.
  • A dynamic and inclusive work environment, valuing diversity and individual authenticity, with a commitment to fostering a culture of collaboration and innovation.

To succeed in this role, you will need to possess:

  1. A full understanding of the job requirements and responsibilities.
  2. The ability to communicate effectively with customers and colleagues alike.
  3. A strong problem-solving approach, with a focus on finding solutions that meet customer needs.
  4. An adaptable and flexible mindset, able to adjust to changing priorities and deadlines.

This is an exciting opportunity to join a leading organization and contribute to the delivery of exceptional customer experiences.

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