Frontline Customer Experience Expert

1 day ago

Wollongong City Council, Australia beBeeCustomerService Full time $50,000 - $80,000
Fixed Term Customer Service Role

Location: Unanderra, NSW, Australia

The Opportunity

Reporting to the Customer Service Supervisor within our Commercial and Industrial arm, you will be the first point of contact for valued customers and play a crucial role in engaging with customers via phone and email to address inquiries, resolve issues, and ensure a positive customer service experience. This role is a 12-month fixed-term contract.

Key Responsibilities
  • Provide excellent customer service over the phone, and via email in a friendly and professional manner.
  • Deliver outstanding customer experiences to allocated contracts.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of processes in compliance with policies.
About You
  • Proven experience in a customer-facing or administrative role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.
Why Join Us
  • Career development opportunities.
  • Attractive salary package.
  • Paid parental leave.
  • Great company benefits:
  • Annual employee share plan offer.
  • Nova leasing options.
  • Optional flu vaccinations.
  • EAP access.
  • Discounts on private health insurance.
  • Company discounts.
Our Process

We conduct thorough recruitment checks, including verification of qualifications, licences, and right-to-work status. We encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences, and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us. We are dedicated to improving employment outcomes.

Work Type: Fixed Term - Full Time.

Categories: Customer Service.

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