Application Support Team Lead

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $130,000

**Job Opportunity**

We are seeking an experienced leader to head our Application Support team.

The successful candidate will oversee case assignment and management, manage escalations, liaise with clients, identify process improvements, support new starters, and ensure high levels of customer satisfaction.

**Key Responsibilities:**

  • Oversight of case assignment and management
  • Management of escalations
  • Liaison with corporate clients
  • Identification and implementation of process improvements
  • Support for new starters
  • Ensuring high levels of customer satisfaction

**Requirements:**

To be successful, the ideal candidate will have demonstrated leadership experience, proven ability to initiate process improvement, well-developed interpersonal and communication skills, and a solutions-focused approach.

**Why Choose Us?**

We offer a comprehensive benefits program, including discounts on products, volunteer days, and free counseling services. We are committed to diversity and inclusion.

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