Claims Assessor Pet Insurance

**The Role**

Reporting to the Pet Health Team Leader, you will be responsible for administering claims in a timely manner while delivering consistently high levels of customer service. The role is primarily site based in our Toowong office. Your main duties and responsibilities may include, but will not be limited to;
- With a high attention to detail, assessing claims accurately through reviewing Veterinary histories and policy documentation to determine the correct outcome of customer claims
- Obtaining complete and accurate information regarding circumstances surrounding submitted claims
- Liaising with our internal Veterinary Officers, and external Veterinary Clinic or Hospital staff when necessary
- Responding to incoming customer calls and providing excellent phone service in addressing claims queries
- Acting as first point of contact for customer complaints and resolve these through listening

**What experience you'll bring**
- Experience working in a Veterinary based environment or prior Pet Claims team would be an advantage
- Excellent verbal, written and interpersonal communication skills with a warm and empathetic attitude
- Ability to manage time effectively, prioritise tasks and work under pressure
- A keenness to learn and develop
- Confidence to take responsibility for claims determination and acceptance
- A strong team player who works well in collaboration with others and actively participate in team discussions and activities in a positive and engaging way

**Our Perks**
- **Extra leave**:

- Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
- **Development opportunities**:

- We're championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You'll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

**About us**

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.