Hospitality Operations Manager

2 weeks ago


Holland Park West, Queensland, Australia ALH Hotels Full time
About the Role

As a key member of the ALH Hotels team, you will be responsible for leading and developing a large, multi-skilled team to deliver exceptional guest experiences. With a passion for good food and creating memorable moments, you will manage the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, recruiting and rostering team members, and providing exceptional customer service.

Key Responsibilities

• Develop and train the team to ensure an exceptional guest experience every time
• Manage the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, recruiting and rostering team members
• Lead and develop a large, multi-skilled team to achieve financial and business targets
• Bring your passion for good food and creating memorable moments for our guests
• Be creative and develop and grow the business through your own initiatives

What You'll Need

• Hospitality/Retail leadership experience, ideally working across food, bars, and gaming
• Ability to lead, develop, and coach a large, multi-skilled team
• Operational experience to achieve financial and business targets
• Highly developed customer service skills
• Current industry RSA, RSG, RMLV, and Approved Manager qualifications

Benefits

You will enjoy a range of benefits, including an exclusive discount card for ALH Hotels pubs and accommodation, BWS, Dan Murphy's, and other Endeavour Group brands. You will also have access to a range of free services to help you live well and support your physical, mental, and financial wellbeing. Additionally, you will have the opportunity to grow and develop your career through our dedicated learning and development options.

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