Hospitality Operations Manager
2 days ago
We're passionate about delivering exceptional customer experiences at Parramatta Leagues - Home of the Eels. As a Food & Beverage Supervisor, you'll play a key role in leading our team to provide outstanding service and support.
About the Role:
We're seeking a Full-Time Food & Beverage Supervisor to oversee the smooth operations of our F&B outlets. You'll have a passion for hospitality and the ability to effectively train and coordinate front-of-house staff.
Key Responsibilities:
- Supervise and train front-of-house staff to deliver exceptional customer service
- Maintain high levels of customer satisfaction and smooth operations
- Monitor and manage stock levels to ensure our outlets are adequately stocked
- Handle customer complaints in a timely and professional manner
- Oversee safe working practices in accordance with Work Health and Safety standards
About You:
- Experience in training and supervising front-of-house staff in the hospitality industry
- Strong knowledge of operations in a food and beverage department
- Ability to work a 7-day rotating roster and have strong availability including overnights and weekends
- Excellent customer service skills and a positive attitude
- Excellent written and verbal communication skills and the ability to communicate across a range of cultures
Why Work with Us:
- Free tickets to Parramatta Eels home games and discounted Eels merchandise
- Free Onsite parking
- Free Staff meals and soft drink
- Paid Volunteer Day
- A vibrant and healthy staff culture, built on our SPORT values – Service, Passion, Openness, Respect, and Teamwork
- Quarterly and annual rewards between $500 and $5,000
- Fun - we work hard and play hard with regular staff social events
- Access to over 300+ retailer discounts
- Ongoing training & development and the opportunity to complete Certificate III in Hospitality
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