Hospitality Operations Manager

4 weeks ago


Parramatta Park, Queensland, Australia Parramatta Leagues - Home of the Eels Full time

We're passionate about delivering exceptional customer experiences at Parramatta Leagues - Home of the Eels. As a Food & Beverage Supervisor, you'll play a key role in leading our team to provide outstanding service and support.

About the Role:

We're seeking a Full-Time Food & Beverage Supervisor to oversee the smooth operations of our F&B outlets. You'll have a passion for hospitality and the ability to effectively train and coordinate front-of-house staff.

Key Responsibilities:

  • Supervise and train front-of-house staff to deliver exceptional customer service
  • Maintain high levels of customer satisfaction and smooth operations
  • Monitor and manage stock levels to ensure our outlets are adequately stocked
  • Handle customer complaints in a timely and professional manner
  • Oversee safe working practices in accordance with Work Health and Safety standards

About You:

  • Experience in training and supervising front-of-house staff in the hospitality industry
  • Strong knowledge of operations in a food and beverage department
  • Ability to work a 7-day rotating roster and have strong availability including overnights and weekends
  • Excellent customer service skills and a positive attitude
  • Excellent written and verbal communication skills and the ability to communicate across a range of cultures

Why Work with Us:

  • Free tickets to Parramatta Eels home games and discounted Eels merchandise
  • Free Onsite parking
  • Free Staff meals and soft drink
  • Paid Volunteer Day
  • A vibrant and healthy staff culture, built on our SPORT values – Service, Passion, Openness, Respect, and Teamwork
  • Quarterly and annual rewards between $500 and $5,000
  • Fun - we work hard and play hard with regular staff social events
  • Access to over 300+ retailer discounts
  • Ongoing training & development and the opportunity to complete Certificate III in Hospitality


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