IT Delivery Manager for Defence Services

2 days ago

Canberra, ACT, Australia KBR Full time

KBR is seeking an experienced IT Service and Project Delivery Manager to join our team in Australia.

About the Role

This is a challenging opportunity for a seasoned professional with a strong background in IT service management, preferably in a similar role. The ideal candidate will have excellent leadership and people management skills, with the ability to motivate and lead a team effectively.

The IT Service and Project Delivery Manager will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications. This role requires a high degree of autonomy and a collaborative approach to working in a team to develop solutions that promote growth and capability development in the Mission IT and Security Solutions line of business.

Key Responsibilities
  • Develop and maintain relationships with key stakeholders across KBR supported environments, understanding customer IT service requirements and ensuring delivery meets or exceeds expectations.
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
  • Manage a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
  • Assist with creating project plans with agreed milestones, scope, and budget.
  • Recognise and mitigate risks and issues within the project, including task dependencies.
  • Liaise with strategy and delivery teams to determine solution execution and implementation approaches, risks, and mitigations.
  • Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives.
  • Provide updates to stakeholders on solution/product development processes, costs, and budgets.
  • Assess the business impact of technical and policy choices when making recommendations.
  • Draft and contribute to all Commonwealth required document deliverables such as Support Services Management Plan, Performance Measurement Reports, and the Program Execution Plan.
  • Monitor service metrics and System Health Indicators and/or Service Level Agreement to track performance, analyse trends, and implement improvements to enhance service delivery.
  • Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.
Requirements
  • Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
  • Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.
  • Experience in project forecasting, financials, and governance.
  • Effective communication and stakeholder management skills, both verbal and written.
  • Experience in managing vendor relationships and contracts.
  • Strong leadership and team management abilities, with experience in guiding multidisciplinary teams toward common goals.
  • ITIL Foundation certification or higher is preferred.
  • NV1 Security clearance (with the ability to upgrade to NV2 if required).
What We Offer
  • A competitive salary package, estimated at $120,000 - $180,000 per annum, depending on experience.
  • Flexible working arrangements.
  • Paid parental leave.
  • Income protection.
  • Corporate rewards.
  • Salary packaging/Novated leasing.
  • Employee stock purchase plans.
  • Flu shots, skin checks, and discounted private health insurance.

  • Defence Human Services Specialist

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Job OverviewThe Australian Defence Force prioritises the wellbeing of its personnel. As a Defence Human Services Specialist, you will provide non-religious pastoral care and spiritual support to all Defence members and their families.About the RoleYou will work together with religious chaplains in the Defence Chaplaincy Branch to provide support services....

  • Defence Psychologist Specialist

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    You've chosen a career as a Defence Psychologist Specialist for its unique rewards and job satisfaction. Now imagine how interesting this career would be helping the Australian Defence Force look after the varied psychological needs of service personnel both in Australia and overseas.Job SummaryAs a Defence Psychologist Specialist, you'll apply your...

  • Defence Psychology Specialist

    2 days ago

    Canberra, ACT, Australia Australian Defence Force Full time

    About the RoleThe Australian Defence Force is seeking a highly skilled Defence Psychology Specialist to join our team. This is an exciting opportunity for a motivated and experienced professional to work in a dynamic and challenging environment.Job DescriptionAs a Defence Psychology Specialist, you will be responsible for providing expert advice and support...

  • Defence Organisational Psychologist

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    A Rewarding Career in Defence PsychologyAs a Psychologist with the Australian Defence Force, you'll play a vital role in supporting the psychological needs of service personnel.The Australian Defence Force offers a unique and challenging work environment that allows you to apply your specialist knowledge to support members maintain their effectiveness.You'll...

  • Defence Psychologist

    3 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    You’ve chosen a career as a Psychologist in the Australian Defence Force for its unique rewards and job satisfaction. The Air Force offers a challenging and diverse environment where you’ll be applying your specialist knowledge to support members in maintaining their effectiveness.As a Psychologist in the Air Force, you’ll be working in areas such as...

  • Senior IT Delivery Manager

    1 week ago

    Canberra, ACT, Australia KBR Full time

    Company Overview:KBR is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a strong presence in 33 countries, KBR employs approximately 34,000 people who deliver diverse, complex, and mission-critical projects.We are committed to social and environmental sustainability, delivering projects...

  • IT Project Manager

    3 weeks ago

    Canberra, ACT, Australia KBR Full time

    At KBR, we are committed to delivering exceptional IT services to our defence customers. As an IT Service and Project Delivery Manager, you will play a critical role in establishing and managing service level agreements for KBR across Defence services, systems, and applications.About the OpportunityThe ideal candidate will have a strong background in IT...

  • Defence Organisation Psychologist

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Job OverviewA challenging and rewarding role as a Defence Organisation Psychologist in the Australian Defence Force awaits. You will be working with diverse teams in various environments, utilising your specialist knowledge to support members of the Australian Defence Force.About the RoleAs a Defence Organisation Psychologist, you will apply your expertise...

  • Aerospace Engineer

    1 month ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Aerospace Engineer Role OverviewAerospace Engineers in the Australian Defence Force play a crucial role in leading engineering teams to deliver capability to the Australian Defence Force (ADF). They apply engineering principles to acquire, sustain, maintain, and manage technology, working on state aircraft, infrastructure, weapons, and related systems.Key...

  • Defence Expert with Organisational Psychology Focus

    3 days ago

    Canberra, ACT, Australia Australian Defence Force Full time

    You've chosen a career as a Defence Expert with an organisational psychology focus for its unique rewards and job satisfaction.Imagine how interesting this career would be helping the Australian Defence Force look after the varied psychological needs of service personnel both in Australia and overseas.Key ResponsibilitiesAs a Defence Expert, you'll be...

  • Defence Security Operations Manager

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    About the Role:This is a challenging and rewarding role that requires strong leadership and security management skills. As a Security Forces Officer in the Australian Defence Force, you will be responsible for commanding and leading up to 40 protective security specialists in a 'Security Flight'. Your responsibilities could include:Commanding, leading and...

  • Career Opportunities in Defence Force Management

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Australian Defence Force is seeking highly skilled Personnel Officers to manage and support its workforce. As a Personnel Officer, you will play a vital role in ensuring the Air Force has the right people with the right skills at the right time.Key Responsibilities:Support commanders through delivering workforce management expertise and timely information to...

  • Defence Consultant

    4 weeks ago

    Canberra, ACT, Australia Australian Government Department of Defence Full time

    About the RoleAn exciting opportunity exists for high-performing consultants to deliver strategic consulting projects within Defence's newly established internal consulting function.As a Defence Consultant, you will deliver market-quality work with a Defence DNA, combining the best private sector consulting skills with a passion and commitment for the...

  • Defence Security Specialist

    1 day ago

    Canberra, ACT, Australia Australian Defence Force Full time

    The Australian Defence Force is seeking highly motivated individuals to join our team as Defence Security Specialists.Job SummaryWe are looking for experienced professionals who can provide essential security services to the Australian Defence Force. As a Defence Security Specialist, you will be responsible for ensuring the safety and security of personnel,...

  • Defence Research Scientist

    5 days ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Job DescriptionA Defence Research Scientist plays a vital role in the Australian Defence Force, contributing to health capability by undertaking research at the Australian Defence Force Malaria and Infectious Disease Institute.About the RoleThe Defence Research Scientist is integral to ADFMIDI, a world-recognised centre for infectious disease research and...

  • Defence Psychologist Opportunities

    1 week ago

    Canberra, ACT, Australia Australian Defence Force Full time

    You are invited to embark on a rewarding career path as a Defence Psychologist with the Australian Defence Force.Role OverviewAs a key member of our team, you will be applying your specialist knowledge to support Defence personnel in maintaining their effectiveness with a focus on organisational psychology.ResponsibilitiesDelivering psychology education and...

  • Educational Strategist for Defence

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    Job DescriptionAs an Educational Strategist for the Australian Defence Force, you will have the opportunity to develop and implement educational policies and strategies that enhance the learning and development of Defence personnel.Main Responsibilities:Develop educational systems policies and strategies for Defence training establishments.Analyse Army...

  • Project Delivery Lead

    3 days ago

    Canberra, ACT, Australia Talent International Full time

    Key Job DetailsWe are seeking a skilled Project Delivery Lead to join our team in Canberra, ACT. As a trusted partner to the Australian Defence Force, we deliver complex projects that require strategic planning and expertise.Salary: $120,000 - $150,000 per annum (dependent on experience)About the RoleThe successful candidate will be responsible for...

  • Career Opportunities in Defence Training Systems

    2 weeks ago

    Canberra, ACT, Australia Australian Defence Force Full time

    The Australian Defence Force seeks a highly skilled Training Systems Officer to join our team. As a key member of the defence training community, you will play a vital role in ensuring the delivery of high-quality training programs to support the development of our personnel.Key Responsibilities:Provide expert advice on the application of the Air Force...

  • Defence Training Systems Expert

    3 days ago

    Canberra, ACT, Australia Australian Defence Force Full time

    The Australian Defence Force is seeking an experienced Defence Training Systems Expert to join our team in the development and implementation of high-quality training solutions.Salary: $120,000 - $180,000 per annum (dependent on experience).Job Description:A Defence Training Systems Expert plays a critical role in ensuring the effectiveness of our training...