Senior IT Delivery Manager

7 days ago

Canberra, ACT, Australia KBR Full time

Company Overview:

KBR is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a strong presence in 33 countries, KBR employs approximately 34,000 people who deliver diverse, complex, and mission-critical projects.

We are committed to social and environmental sustainability, delivering projects with a digital mindset that drives innovation within our business and for our customers. Our team of innovators, thinkers, creators, explorers, volunteers, and dreamers shares one goal: to improve the world.

Job Description:

The Senior IT Delivery Manager - Defence Projects will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications. This role requires a strong background in IT service management, ensuring services are delivered efficiently, effectively, and in alignment with business needs and service health indicators.

You will engage with KBR customers (Defence), IT support agencies, and other contracted entities. A strong understanding of Defence operations and processes is critical to success. The position will report to the relevant Program Manager and be accountable for the delivery of IT services with limited direction.

Responsibilities:

  • Develop and maintain relationships with key stakeholders across KBR supported environments, understanding customer IT service requirements and ensuring delivery meets or exceeds expectations.
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
  • Manage a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
  • Assist with project plan creation, including agreed milestones, scope, and budget.
  • Recognise and mitigate risks and issues within the project, including task dependencies.
  • Liaise with strategy and delivery teams to determine solution execution and implementation approaches, risks, and mitigations.
  • Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives.
  • Provide updates to stakeholders on solution/product development processes, costs, and budgets.
  • Assess the business impact of technical and policy choices when making recommendations.
  • Draft and contribute to all Commonwealth required document deliverables, such as Support Services Management Plan, Performance Measurement Reports, and the Program Execution Plan.
  • Monitor service metrics and System Health Indicators and/or Service Level Agreement to track performance, analyse trends, and implement improvements to enhance service delivery.
  • Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.

Required Skills and Qualifications:

  • Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
  • Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements.
  • Experience in project forecasting, financials, and governance.
  • Effective communication and stakeholder management skills, both verbal and written.
  • Experience in managing vendor relationships and contracts.
  • Strong leadership and team management abilities, with experience guiding multidisciplinary teams toward common goals.
  • ITIL Foundation certification or higher is preferred.
  • NV1 Security clearance (with the ability to upgrade to NV2 if required).

Benefits:

  • A workplace culture certified as a Great Place To Work.
  • Flexible working.
  • Competitive salary ($120,000 - $150,000 per annum) including annual reviews.
  • Paid parental leave.

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