Night Guest Service Representative

5 days ago


Port Douglas, Queensland, Australia Oaks Hotels Full time

Job Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort. This is a full-time opportunity that requires a strong commitment to delivering exceptional guest experiences.

Key Responsibilities:

  • Conduct guest arrivals and departures in a timely and efficient manner.
  • Provide personalized and proactive guest service, ensuring that all guests feel welcome and valued.
  • Maintain high standards of service excellence, ensuring that all guests have a memorable and enjoyable stay.
  • Communicate effectively with guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Ensure that all daily tasks are completed accurately and in a timely manner, maintaining a high level of productivity and efficiency.
  • Manage guest accounts with accuracy and confidentiality, adhering to strict policies and procedures.
  • Handle guest queries and complaints in a professional and efficient manner, ensuring that all issues are resolved to the guest's satisfaction.

    Requirements:

    • Minimum 6 months of experience in a hotel front office environment.
    • A strong commitment to delivering exceptional customer service, with a passion for ensuring that all guests have a memorable and enjoyable stay.
    • Strong computer skills, with the ability to learn and utilize our reservations system.
    • Excellent interpersonal and communication skills, with the ability to work effectively with guests and colleagues.
    • A high standard of personal presentation, with a professional and approachable demeanor.
    • Ability to lead and motivate a high-performing team, with a strong focus on teamwork and collaboration.
    • Availability to work 10pm - 6am, 5 nights per week.


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