Customer Service Ambassador
5 days ago
Deliver Exceptional Guest Experiences
We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Host and Face to Face Lead Generator at our Port Douglas resort. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Greet and register owners and guests, providing a warm and welcoming experience
- Provide information on local area attractions and activities
- Complete all department-related paperwork and administrative tasks
- Utilize communication equipment to ensure seamless guest interactions
- Meet guests face to face and generate sales appointments for our sales centers
- Establish commonality and build rapport with guests to ensure an exceptional experience
- Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests
- Clearly articulate the benefits of traveling within our community
- Meet targets and KPIs as set by the business
- Be available for weekend and public holiday shifts
What We Offer:
- Professional development opportunities to enhance your skills and career
- Discounted hotel stays across Australia, Fiji, New Zealand, and other destinations
- A dynamic and inclusive work environment that values teamwork and collaboration
Requirements:
- Previous experience in a similar hotel or hospitality role
- Genuine passion for customer service and the local area
- Excellent communication and interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
- Ability to recognize and solve problems in the workplace
- Flexibility to work a variety of shifts, including nights, weekends, and public holidays
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