Customer Service Ambassador

5 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co Full time

Deliver Exceptional Guest Experiences

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Host and Face to Face Lead Generator at our Port Douglas resort. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Greet and register owners and guests, providing a warm and welcoming experience
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork and administrative tasks
  • Utilize communication equipment to ensure seamless guest interactions
  • Meet guests face to face and generate sales appointments for our sales centers
  • Establish commonality and build rapport with guests to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business
  • Be available for weekend and public holiday shifts

What We Offer:

  • Professional development opportunities to enhance your skills and career
  • Discounted hotel stays across Australia, Fiji, New Zealand, and other destinations
  • A dynamic and inclusive work environment that values teamwork and collaboration

Requirements:

  • Previous experience in a similar hotel or hospitality role
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a variety of shifts, including nights, weekends, and public holidays


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