Luxury Hotel Guest Experience Leader

1 day ago


Melbourne, Victoria, Australia beBeeLeadership Full time $95,000 - $125,000
Job Description

We are seeking an exceptional individual to lead the Front Office team and create a culture of genuine, personalised luxury at every guest interaction.

The ideal candidate will be a calm, confident, and composed leader who sets the standard for professionalism, warmth, and attention to detail.

Key Responsibilities:
  • Team Leadership: Lead, mentor, and engage the Front Office team to drive high performance and create a positive work environment.
  • Guest Experience: Inspire the team to deliver authentic, thoughtful, and seamless guest experiences that exceed expectations.
  • Crisis Management: Act as a calm and confident role model, guiding the team through busy or challenging moments with composure and focus.
  • Operations: Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Coaching and Development: Provide regular coaching and constructive feedback to support individual and team development.
  • Communication: Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
  • Collaboration: Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
  • Training and Development: Implement training and development initiatives that empower the team to exceed expectations.

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