Luxury Guest Experience Specialist

20 hours ago

Melbourne, Victoria, Australia beBeeConcierge Full time $60,000 - $80,000
Hotel Concierge Job Description

We are seeking a highly skilled and charismatic individual to join our team as a Hotel Concierge. As a Hotel Concierge, you will be responsible for providing exceptional guest service and creating memorable experiences for our guests.

About the Role

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment. They will be responsible for greeting and acknowledging each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Key Responsibilities

  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Requirements

  • Experience in a similar luxury front office setting is highly valued.
  • Demonstrated experience in Opera PMS is a plus.
  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

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