Luxury Guest Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeConcierge Full time $55,000 - $92,000

Job Overview:

We are looking for a professional who can deliver exceptional guest experiences, ensuring every stay is memorable and enjoyable.

About the Role:

  • Welcome guests warmly, engaging them in conversation about their stay and local attractions.
  • Anticipate guests' needs, asking questions to understand their preferences and acting on them whenever possible.
  • Respond promptly to guests' requests for special arrangements or services, such as transportation or reservations.
  • Provide information about the property and surrounding area amenities, including events and activities.
  • Handle all guest calls, messages, and requests efficiently, resolving issues promptly.
  • Collaborate with other departments to ensure seamless service delivery.

About Us:

W Melbourne is a luxury hotel located in the heart of Melbourne CBD, offering 294 bold rooms and suites, five bars and restaurants, and over 800 square meters of event space. We pride ourselves on delivering unforgettable experiences, igniting curiosity, and expanding worlds.

What We Offer:

  • Competitive salary and annual review
  • Mentorship program for career growth
  • Opportunities for interstate and global transfers through internal channels
  • Prime location in Melbourne CBD, close to public transport and parking spaces
  • Birthday perks, including a paid day off
  • Exclusive discounts on food, beverages, room nights, and retail purchases
  • Community engagement opportunities through our initiatives
  • Award-winning workplace with Certified Great Place to Work status

Requirements:

  • Experience in a luxury hotel setting
  • Knowledge of OPERA PMS is an advantage
  • Proactive and upbeat demeanor, inspiring excellence
  • Keen to take on new challenges and grow within your career
  • Polished professionalism with a creative approach

Culture and Philosophy:

We believe in innovation, creativity, and exceptional guest service. Our culture is centered around delivering unforgettable experiences. If you share our values and are eager to join our dynamic team, apply now

  • Luxury Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $87,654 - $123,456

    About This RoleWe are seeking an exceptional Luxury Guest Experience Manager to lead our Front Office team in delivering world-class service to our discerning guests.Key ResponsibilitiesLead and Mentor: Foster a positive, high-performing culture within the Front Office team, inspiring them to deliver authentic, thoughtful, and seamless guest...

  • Luxury Guest Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeConcierge Full time $60,000 - $80,000

    Hotel Concierge Job DescriptionWe are seeking a highly skilled and charismatic individual to join our team as a Hotel Concierge. As a Hotel Concierge, you will be responsible for providing exceptional guest service and creating memorable experiences for our guests.About the RoleThe ideal candidate will possess excellent communication skills, a warm and...

  • Luxury Guest Experience Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OpportunityWe are seeking a skilled and experienced Front Office Manager to lead our guest experience team.This is a unique opportunity to make your mark in a prestigious luxury property, shaping both the guest journey and your team's growth. As part of Australia's largest hotel group, you'll have access to future pathways into senior leadership while...

  • Luxury Guest Experience Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $75,000 - $95,000

    Service Experience AgentAt The Ritz-Carlton, we are committed to delivering exceptional guest experiences.This vital role is part of our Ladies and Gentlemen team, responsible for supporting the Guest Services team with general operational tasks.Key responsibilities include:Assigning rooms according to guest requests and preferences.Handling hotel...

  • Luxury Guest Experience Leader

    6 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Job Description:">  Drive guest experience excellence as a front office leader, guiding your team to deliver personalized luxury at every interaction.

  • Luxurious Guest Experience Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeReceptionist Full time $60,000 - $70,000

    We are seeking an experienced Night Receptionist to join our Guest Experience team. As a Night Receptionist, you will be passionate about providing a luxurious experience for guests at every touch point.Key ResponsibilitiesProvide professional and personalized service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.Manage...

  • Luxury Dining Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDining Full time $60,000 - $80,000

    Job Title: Luxury Dining Experience SpecialistOverview:We are seeking a talented and vibrant individual to join our team as an In-Room Dining Attendant. As a key member of our luxury dining experience, you will be responsible for delivering exceptional service to our guests, ensuring every detail of their in-room experience is personal and...

  • Luxury Hotel Guest Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $95,000 - $125,000

    Job DescriptionWe are seeking an exceptional individual to lead the Front Office team and create a culture of genuine, personalised luxury at every guest interaction.The ideal candidate will be a calm, confident, and composed leader who sets the standard for professionalism, warmth, and attention to detail.Key Responsibilities:Team Leadership: Lead, mentor,...

  • Luxury Hotel Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $66,343 - $84,458

    Experience the art of delivering exceptional guest experiences in a luxury hotel setting.Key Responsibilities:Establish and maintain rapport with staff and guestsMeet high standards of excellence in all areas, including rooms, public spaces, equipment, and plant maintenanceHandle tasks carefully and correctly to ensure a safe and efficient environmentProvide...

  • Luxury Hotel Guest Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Guest Service ManagerThe role of Guest Service Manager is a key position in ensuring a luxurious experience for all guests.As the manager, you will be responsible for leading and developing your team to maintain a fun and engaged work environment.Key responsibilities include:Leading by example and mentoring team members.Recruiting, training and developing...