
Call Coordination Specialist
7 days ago
Job Summary
">We are seeking a leader to motivate, mentor and support the call coordination team members, supervise day-to-day operations, oversee service performance and ensure compliance of process.
">Key Responsibilities
">- ">
- Manage escalations with clients/vendors">
- Ensure Team Leader behaviour is a positive example to others">
- Manage relationships with third party suppliers/outsourcing to improve services supplied and optimise costs">
- Prioritise conflicting deadlines in a multifunctional business">
Requirements
">The ideal candidate will have experience in an Outbound or Inbound Call Centre Team Leader Role, with strong administrative, organisational and time management skills.
">Strong interpersonal and communication skills (verbal and written) are required, as well as coaching and development skills to lead and motivate a team.
">This role requires you to contribute to delivering exceptional customer service and contributing to the future growth and development of the organisation.
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