Coordinating Service Call Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $68,000 - $87,000
Job Opportunity

We are seeking a highly motivated and organized individual to fill the role of Scheduler/Admin Manager. In this position, you will serve as the primary point of contact for valued customers, coordinating service calls and ensuring a seamless customer experience.

The ideal candidate will possess strong communication skills, with a professional phone manner, and be able to manage priorities in a fast-paced environment.

Responsibilities include:

  • Managing incoming calls, booking appointments, and updating customers on job status.
  • Scheduling service calls efficiently by matching technician skills, availability, and location.
  • Entering job details into our management system accurately.
  • Conducting follow-up calls to ensure customer satisfaction and resolve any concerns.
  • Providing administrative support to the service department.
  • Collaborating with technicians and management to ensure smooth operations and clear communication.

Key qualifications include:

  • Background in customer service, administration, or dispatching.
  • Excellent communication skills.
  • Highly organized, with attention to detail.
  • Competency in Google Workspace and Microsoft Excel.
  • A team player with a customer-first attitude.

This is an excellent opportunity for a motivated and organized individual to join our team and contribute to our success.

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