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Service Call Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeOrganisation Full time $60,000 - $90,000

Are you looking for a challenging and rewarding career opportunity?

">Job Description

We are seeking an organised and motivated Scheduler/Admin Manager to join our team. In this role, you will be the primary point of contact for our valued customers.

Your key responsibilities will include coordinating service calls, dispatching technicians, and ensuring a seamless customer experience.

You will need to have strong communication skills, a proactive approach, and a passion for customer service.

This is a fantastic opportunity for someone who thrives on organisation, enjoys problem-solving, and wants to be part of a supportive, customer-focused team.

">Key Responsibilities
  • Answer and manage incoming calls with professionalism, booking appointments and updating customers on job status.
  • Schedule service calls efficiently by matching technician skills, availability, and location.
  • Accurately enter job details into our management system.
  • Conduct follow-up calls to ensure customer satisfaction and resolve any concerns.
  • Support the service department with clerical and administrative tasks.
  • Collaborate with technicians and management to ensure smooth operations and clear communication.
  • Proactively identify opportunities to recommend additional services.
">Requirements
  • Background in customer service, administration, or dispatching (industry experience a bonus).
  • Excellent communication skills, with a professional and courteous phone manner.
  • Highly organised, with attention to detail and the ability to manage priorities in a busy environment.
  • Competent with Google Workspace and Microsoft Excel (experience with industry software a plus).
  • A team player with a customer-first attitude.
  • Eligibility to work in Australia.
">Benefits
  • Thorough training and onboarding.
  • Opportunities for career progression and professional development.
  • Supportive workplace culture with a focus on work-life balance.
  • Full-time hours with flexibility—no mandatory weekends or after-hours.