Telecommunications Sector Process Improvement Specialist

1 week ago


Melbourne, Victoria, Australia Charterhouse Full time
About Charterhouse

Charterhouse is a leading telecommunications company seeking an experienced Optimisation Analyst to join its team.

Key Responsibilities:
  • Analyze operational data to identify trends, gaps, and opportunities for optimization.
  • Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track improvements and report on outcomes.
  • Collaborate with cross-functional teams, including IT, operations, and customer support, to align on optimization strategies and goals.
  • Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
  • Provide insights and recommendations on technology use, upgrades, and best practices within ServiceNow, Salesforce, and ServiceMax to maximize their impact.
Requirements:
  • Experience: Minimum of 3+ years in an optimization or process improvement role within telecommunications or a related sector.
  • Technical Skills: Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.
Salary Information:

We offer a competitive salary of $650 per day. This compensation package is designed to attract top talent and provide a sustainable career path for our employees.



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