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Operational Efficiency Specialist for Telecommunications Services

4 weeks ago

Melbourne, Victoria, Australia Charterhouse Full time
Streamline Service Operations and Drive Business Performance

We are seeking an experienced Operational Efficiency Specialist to join our team at Charterhouse. This is a 4-6 month contract opportunity with a competitive daily rate of $650.

About the Role:

As an Operational Efficiency Specialist, you will be responsible for analyzing operational data to identify trends, gaps, and opportunities for optimization. You will leverage platforms like ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.

Key Responsibilities:

  • Analyze operational data to identify areas for improvement and develop recommendations for process enhancements.
  • Leverage technology platforms to optimize business processes and improve data accuracy.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track progress and report on outcomes.
  • Collaborate with cross-functional teams to align on optimization strategies and goals.
  • Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.

Requirements:

  • Minimum 3+ years of experience in an optimization or process improvement role within telecommunications or a related sector.
  • Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.