Operational Expert

1 day ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $90,000 - $120,000
Job Opportunity

We are seeking a highly organized and detail-oriented Operational Specialist to join our team.

This role plays a crucial part in supporting our Client Success Managers (CSMs) in managing client tasks, data administration, and other value-creation activities.

  • The ideal candidate will have at least 1 year of experience in operations or delivery, ideally in a fast-growing technology startup;
  • Strong data literacy and analysis skills, with the ability to interpret complex data;
  • Exceptional project management and administrative skills;
  • Basic design skills and familiarity with AI prompts for marketing collateral creation;
  • SQL/Metabase literacy (or the ability to quickly learn);
  • Impeccable attention to detail;
  • A learning mindset and entrepreneurial spirit to develop creative solutions.
Key Responsibilities
  1. Perform administrative functions such as data entry to support team and company projects related to client operations;
  2. Systematically identify and liaise with vendor-partners to enable the delivery of data projects;
  3. Analyse and understand data to make judgement calls on its accuracy and suitability based on predefined rules;
  4. Write simple SQL queries for reporting purposes;
  5. Assist CSMs with product adoption strategies including the creation of investor email campaigns and website updates;
  6. Manage the creation of investor marketing collateral using Canva and AI tools;
  7. Own the hygiene and accuracy of Hubspot CRM, Notion, Linear, and other internal systems used by the CS function;
  8. Perform any other duties as required by the business.
Career Growth Opportunities
  • Become an expert in our product offerings and processes within 3 months;
  • Contribute to the strategy for the Client Success team and help define new processes within 6 months;
  • Shape your career path within the company as you grow with us.

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