Customer Service Representative

1 month ago


Burleigh Heads, Queensland, Australia Knauf Full time
About the Role

Knauf Gypsum is seeking an enthusiastic and confident candidate to fill a Customer Service Operator position. This role reports to the Trade Store Manager and offers a great opportunity to join a high-performing trade store in Burleigh Heads, QLD.

**Key Responsibilities

  1. Provide exceptional customer service throughout daily operations at the Service Centre, adhering to the Company's strategic plans, operating budgets, procedures, and policies.
  2. Ensure all responsibilities are completed on time and correctly.
  3. Understand the importance of Workplace Health & Safety Standards and comply with protocol.
  4. Be passionate about learning new skills for career development opportunities.
  5. Work with customers to deliver customer-specific tactical solutions, promotions, and in-store activations.

**Requirements

  • Excellent customer service skills and a strong work ethic.
  • Good communication skills (written and verbal).
  • Good phone skills and ability to multitask.
  • A team player with attention to detail, time management, and organization skills.
  • Microsoft Office skills to complete operational tasks.
  • Picking, packing, and dispatching experience would be advantageous.
  • Current forklift license is advantageous or willing to obtain.

**What We Offer

  • Excellent hourly rate.
  • Full-time permanent position.
  • Free parking on-site.
  • Yearly pay review.
  • High organic internal growth opportunities.
  • 14-week parental leave (primary carer).
  • Great work-life balance.


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