Trade Store Customer Service Representative

1 month ago


Burleigh Heads, Queensland, Australia Knauf Full time

Knauf is a leading manufacturer of modern insulation materials, drylining systems, plasters & accessories. With over 90 countries and 40,000 employees worldwide, the company offers various career opportunities.

About this role:

We are looking for an enthusiastic and confident candidate to join our trade store team as a Customer Service Operator. This is a great opportunity to work in a high-performing trade store in Burleigh Heads, QLD.

The successful candidate will provide exceptional customer service throughout daily operations at the Service Centre. They must understand the importance of complying with Workplace Health & Safety Standards and follow protocol.

The role involves working with customers to deliver customer-specific tactical solutions, promotions, and in-store activations. The ideal candidate should be passionate about learning new skills for career development opportunities.

Females are highly encouraged to apply.

Key responsibilities include:

  • Dealing with customers face-to-face and over the phone
  • Regularly checking and creating orders
  • Receipting, unloading, storing, and designating stock items
  • Ensuring customer orders are picked and packed with high accuracy
  • Submitting all documents related to outgoing goods
  • Maintaining accuracy in all paperwork and delivery quantities
  • Carrying out quality control checks on picked items, including counting and recording finished goods stock figures
  • Recording and reporting any customer complaints regarding product and/or service via Knauf's complaint and customer procedures
  • Undertaking stock take activities, including daily variance checks and end-of-period stock takes
  • Maintaining the physical condition of the warehouse, including keeping work areas clean and tidy

Requirements:

  • Excellent customer service skills and responsibilities
  • Good communication skills (written and verbal)
  • Good phone skills and ability to multitask
  • Team player, attention to detail, time management, and organization skills
  • Enjoy working in a team environment
  • Microsoft Office skills to complete operational tasks
  • Picking, packing, and dispatching experience would be beneficial
  • A current forklift license is advantageous or willing to obtain

On offer:

  • $45-$55 per hour
  • Full-time permanent position
  • Free parking on-site
  • Yearly pay review
  • High organic internal growth opportunities within the company
  • 14-week parental leave (primary carer)
  • Great work-life balance


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