HR Service Delivery Expert

15 hours ago

Sydney, New South Wales, Australia beBeeSenior Full time $100,000 - $120,000

As a Senior Manager, you will lead the design, delivery and continuous improvement of core HR services and systems across the employee lifecycle. Your expertise will empower our people and strengthen our culture.

Key Responsibilities:
  • Oversee the end-to-end HR services including onboarding, offboarding contract management and employee records
  • Ensure timely and accurate delivery of P&C services with a focus on employee experience and service excellence
  • Establish and track KPIs for service performance and driving automation and continuous improvement
  • Manage and optimise HRIS platforms
  • Champion digitalisation and automation in HR operations
  • Own the management and maintenance of employee records
  • Own the budgeting, tracking and forecasting of the overall workforce, in close partnership with Finance and the business
  • Ensure policy compliance with relevant legislation and regulation
  • Develop and own the Work Health & Safety strategy, processes and practices
  • Manage employee agreement templates and ensure effective document retention
  • Support workforce compliance requirements including visa background checks and other regulatory requirements
  • Oversee the management of the physical work environment, including compliance with Work Health and Safety requirements
  • Ensure the ongoing maintenance of equipment and services
  • Oversee Team Administration (including invoicing)
Requirements:
  • Tertiary qualifications in business or human resources (or equivalent experience)
  • 8+ years of progressive experience in HR, with a strong focus on HR operations, shared services, or HR service delivery
  • Proven experience managing core HR processes such as onboarding, offboarding, employee lifecycle management, benefits administration, and compliance
  • Demonstrated ability to streamline and improve HR operational workflows and service delivery models
  • Experience leading and developing HR teams, including HR coordinators, administrators, and specialists
  • Strong stakeholder management skills, with the ability to influence and collaborate across departments
  • Hands-on experience with HRIS platforms ideally Workday or similar (SuccessFactors, SAP, Oracle), including system implementation or optimisation
  • Strong understanding of data integrity, reporting, and analytics within HR systems
  • Deep knowledge of employment legislation, privacy laws, and HR compliance requirements in Australia
  • Demonstrated experience in managing Workplace Health and Safety (WHS) programs, including incident reporting, compliance, and coordination of Workers Compensation claims and return-to-work processes

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