Customer Success Advocate

2 weeks ago

Melbourne, Victoria, Australia Maersk Full time
About the Role

Maersk is a global leader in integrated logistics, and we're seeking a Customer Success Partner to join our team. As a key member of our organization, you'll be responsible for developing customer relationships that promote retention and loyalty.

Key Responsibilities
  • Support Sales reps in using standard channels to build long-term trusting relationships with customers, ensuring they realize full value from their investment with Maersk.
  • Ensure internal alignment on customer goals and marketing strategies, partnering with cross-functional Maersk teams to develop and execute omni-channel digital marketing strategies that maximize value for customers.
  • Continually assess customer progress toward stated goals and drive expected results in areas of adoption, usage, business value, friction, and overall relationship.
  • Act as a customer advocate, ensuring customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
  • Manage the allocation process and coordinate with customers to ensure they deliver on commitments.
  • Manage the tender handling process and coordinate with internal stakeholders to ensure a comprehensive and competitive offer is submitted to customers.
  • Coordinate the quoting and contracting process with relevant stakeholders.
  • Timely contract renewals and contract management.
What We're Looking For
  • Account management execution
  • Commercial knowledge
  • Excellent communication skills
  • Customer relations and stakeholder management skills
  • High-level product understanding, including how it solves different customer pains
About Maersk

Maersk is a global leader in integrated logistics, with over 100,000 employees across 130 countries. We're committed to a diverse and inclusive workplace, embracing different styles of thinking. We're an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We're happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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