Customer Relationship Management Expert

2 weeks ago

Melbourne, Victoria, Australia beBeecrmmanager Full time $87,654 - $123,456
About CRM Role

We are seeking a highly skilled professional to contribute to our customer acquisition, nurture, and retention strategies.

  • The ideal candidate will take ownership of transforming the way we operate and play a key role in identifying and embedding a new martech platform.
  • Key responsibilities include leading leadership and coaching of direct reports, overseeing RFP for a new CRM, collaborating with stakeholders, developing CRM strategies and journeys, evolving personalization strategy, monitoring and updating CRM performance dashboards, and ensuring communication complies with global legislation.

Requirements

  • Relevant CRM & Loyalty experience (5 - 7 years)
  • Experience working through a CRM Martech migration and onboarding new platform
  • Exceptional stakeholder management and interpersonal skills
  • Strong knowledge in lead generation, acquisition, conversion and loyalty and retention campaigns
  • Experience working with enterprise-grade CRM / Marketing Automation tools (e.g. Salesforce, Dynamics, HubSpot)
  • Strong interpersonal skills and ability to develop effective working relationships with stakeholders
  • A flexible approach and ability to accept and champion change

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