Event Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeeBanquets Full time $60,000 - $75,000

Job Overview

As a Banquets Supervisor, you play a pivotal role in delivering exceptional food and beverage service to our guests. Your primary responsibility will be to lead the team and ensure that every detail is executed to the highest standard.

Key responsibilities of this position include preparing and setting up coffee breaks, buffets, action stations, dessert and cordial carts according to Banquet Event Orders.

  • Lead the setup of receptions, meal buffets, head tables, VIP tables, and tastings without managerial assistance.
  • Serve food courses and alcoholic beverages to guests, providing menu knowledge and answering questions with confidence.
  • Liaise with the kitchen regarding menu details, special requests, recook orders, product availability, and wait times.
  • Follow cycle time guidelines for all meals to ensure smooth and timely service.
  • Monitor and maintain cleanliness of assigned areas, tables, and service stations throughout events.
  • Inspect all china, glassware, and silver to ensure proper cleanliness and presentation before service.
  • Anticipate guest needs, communicate dietary restrictions and allergies to the kitchen, and ensure service exceeds expectations.
  • Support teamwork by communicating effectively with guests, colleagues, and other departments.
  • Assist management with training, motivating, and coaching employees, while acting as a role model on the floor.

About You
  • At least 2 years of prior banquet or food and beverage experience are required for this position.
  • Strong service skills, including the ability to lead by example, are essential for success.
  • Excellent communication and teamwork abilities are necessary for effective collaboration.
  • Knowledge of food and beverage service standards and menu presentation is a must.
  • The ability to remain professional and composed in a fast-paced event environment is crucial.
  • Physical fitness, including the ability to lift up to 50 pounds and stand/walk for extended periods, is required.
  • Eligibility to work in Australia is mandatory.

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